FAQs

We ship Worldwide.

Unfortunately we are unable to ship to PO box addresses.

For items in stock:

UK delivery is typically via Royal Mail Tracked 48, 3-5 days. Subject to Stock and Courier Services

EU delivery is typically via Royal Mail Tracked post, 7 to 14 days. Subject to Stock and Courier Services

International shipping rates are based on Location. Delivery time is between 10 to 20 days. Subject to Stock and Courier Services

For customised orders, or made to order items:

Please add a further two weeks for delivery

If you have not received your parcel within the estimated time frame please email us at hog@eventmerch.com

Please note, duties and taxes may be applicable to any orders outside of the UK and may be payable on receipt.

You have 30 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge.

To return an item, please send this back to:

HOG Returns, Unit 11 The Edge, Humber Road, London, NW2 6EW

Please note it is your responsibility to ensure that the goods are returned to us safely. Once we have received the return, we will process any refund/exchange.

If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item

Please note that due to health and safety, jewellery is non-refundable unless damaged on delivery.

A return or exchange time will be dependant on the country you are sending it from. For the UK we estimate one week, for Europe and the USA two weeks.

If your product is faulty please send your product back along side the returns form stating the product is faulty.

Unfortunately jewellery is non refundable.

All online orders will need to be sent back to our warehouse.

We currently offer pre-orders on selected products only. Sign up to our newsletter to be kept up to date with new products and pre-orders.

Please note that if you order other products alongside your pre-order, the order will be shipped to you as a whole once the pre-ordered product is available.

If the product you wish to purchase is out of stock, please click on the 'Email Me When Back in Stock' button to be kept up to date when available again.

Unfortunately you cannot add items to your order once you have checked out.

We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at hog@eventmerch.com or call us on 00442082081166 between 10am-4pm. Please note we cannot cancel your order if it has already been sent.

Yes.
If you order 25 units or more of the same item, you will receive a 10% off retail price of that item.
If you order 50 units or more of the same item, you will receive a 20% off retail price of that item.
If you are ordering 100+ units please contact hog@eventmerch.com
If the total quantity in your basket exceeds 25/50 units, but this is made up from different items, you will not receive a discount.

Currently we do not sell gift vouchers, however this is something we are working on.

At the checkout, above your subtotal is a box in which you can enter any discount codes.

If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us on hog@eventmerch.com

We’d be happy to.
We can supply your event with all sorts of merchandise such as gazebos, flags, garments, caps, bags, powerbanks, speakers, notebooks, pens, you name it.
Please email hog@eventmerch.com with your request along with your design in a high resolution/vectorised file type (e.g. PDF, PSD, Ai, EPS).
We aim to get back to you in two days. Please enquire at least 8 weeks before the event to ensure there is enough time for production and delivery.

If have any overall comments or feedback you would like to make, please email them to hog@eventmerch.com

If you have any queries please email hog@eventmerch.com or call us on 00442082081166 – lines open 10am-4pm (GMT) Monday to Friday.
If your query is to do with an order please provide the order number where possible.